Lutz Companies LLC, DBA Mole Miners values your privacy. This Privacy Policy (“Policy”) explains how we collect and use personal information from visitors who access our website or use our online services. It also describes what we will and will not do with the information we collect. Our Policy has been designed to show our commitment to protecting your information and exceeding industry privacy standards.

We may update this Policy from time to time. To stay informed of any changes, we encourage you to revisit this page regularly. If Mole Miners intends to use personally identifiable information in a way different from what was stated when it was originally collected, we will notify you by email. You will then have the choice to allow or deny that use of your information.

This Policy applies to Mole Miners and governs data collection and usage through our website, moleminers.com

Please note, this Policy does not cover the collection or use of information by companies not controlled by Mole Miners or by individuals not employed by us. If you visit a third-party site through a link on our website, please review that site’s privacy policy before providing any information.

This Policy explains:

  • What personally identifiable information we collect;
  • Why we collect it and our legal basis for doing so;
  • How we use the information and with whom it may be shared;
  • Your choices regarding data use;
  • The security procedures in place to protect your information.

Information We Collect

You may choose to share personally identifiable information with us, such as your name, email, phone number, or address. If you choose not to provide certain details, we may be unable to register you as a user or provide certain services.

We may also collect non-personal, anonymous demographic details, including browser type, IP address, operating system, or other technical data. This information helps us maintain and improve the quality of our services.

Why We Collect Information and For How Long

We collect information for purposes such as:

  • To provide the services you request;
  • To improve our services and offerings;
  • To send you updates or promotional information (with your consent);
  • To request feedback through surveys or research (with your consent);
  • To personalize our website based on your preferences and browsing behavior.

We retain your information only as long as necessary. Retention is based on factors such as: legal requirements, business needs, limitation periods for potential claims, and your consent.

Use of Information

Mole Miners does not sell, rent, or lease customer data to third parties.

We may use your personal information to:

  • Operate our website and deliver the services you request;
  • Inform you about other services available from Mole Miners;
  • Contact you for surveys or feedback to improve our services.

Disclosure of Information

We will not share or disclose your information except:

  • As needed to provide the services you’ve requested;
  • With your consent;
  • In aggregate form that does not identify you personally;
  • As required by law or court order;
  • To auditors or service providers bound to confidentiality;
  • To protect the rights and property of Mole Miners.

SMS Consent: Your SMS consent and phone numbers will not be sold to or shared with third parties for their marketing purposes. We may share your information with service providers who assist us in delivering services, including SMS communications, and who are bound by confidentiality obligations.

SMS/Text Messaging

When you provide your phone number and submit a form on our website, you may opt in to receive SMS/text messages from Mole Miners. This section describes how we handle text message communications.

What Opting In Means: By submitting a form with your consent given (e.g. by checking the checkbox that you consent to receive SMS message) you consent to receive text messages from Mole Miners related to your inquiry, appointment scheduling, service reminders, and follow-up communications.

Message Frequency: The number of messages you receive will vary based on your interactions with us. You may receive appointment confirmations, service reminders, and follow-up messages.

Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed and will not receive further messages.

Help: If you need assistance, reply HELP to any text message or call us at (629) 277-0933.

SMS Consent Is Not Shared: We will not sell or share your phone number or your consent to receive text messages with third parties for their marketing purposes. We may share your information with service providers who assist us in delivering services, including SMS communications, and who are bound by confidentiality obligations.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and wireless plan. Mole Miners is not responsible for any charges incurred from your carrier.

Consent Not Required for Purchase: Your consent to receive SMS messages is not a condition of purchasing any services from Mole Miners.

Non-Marketing Communications

We may contact you for non-marketing purposes, such as security alerts, service updates, billing issues, or policy changes.

Opt-Out

You may unsubscribe from email communications at any time by sending a request to this form.

Links to Other Websites

Our website may include links to partner or third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing your information.

Notice to EU Users

Mole Miners operates in the United States. By providing personal data, you consent to its transfer, storage, and processing in the U.S. in accordance with this Policy.

Security

We take strong precautions to protect your information. Sensitive data (such as payment details) transmitted online is encrypted. Offline, access to personal data is restricted to employees who require it for their role. Our servers are maintained in secure environments to prevent unauthorized access or misuse.

Acceptance of Terms

By using moleminers.com

Contact Us

Phone: (629) 277-0933